Ejabi Plus has a 30-day return policy, which means you have 7 days after receiving your “books or other accessories” to request a return. To be eligible for a return, the product must be in the same condition you received it and in its original packaging. You will also need your receipt or proof of purchase.
To initiate the return process, you can contact us at sales@ejabiplus.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send the package.
Items sent to us without a prior return request will not be accepted. You can always contact us with any questions about the returns process at sales@ejabiplus.com.
Refund of amounts paid
We will notify you once the returned item is received and inspected, and the amount will be automatically refunded to the original payment method within 10 business days. Please note that processing your refund may take approximately 7-10 business days, depending on the terms of your bank or credit card company.
If the refund is delayed for more than 15 working days, please contact us at sales@ejabiplus.com
Exceptions/Non-Returnable Items
E-books and audiobooks cannot be returned.
Cancel pre-orders
When you purchase a pre-order, you are purchasing an item that is currently out of stock or will be available soon. We will charge you the full amount at the time of purchase, and you can cancel your pre-order as long as it has not yet been fulfilled. Once the order has been fulfilled, you cannot cancel it.
Special conditions in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason or without justification. As stated above, the product must be in the same condition as you received it and in the original packaging. You will also need your receipt or proof of purchase.